For Conflict Resolution - Switch Your Focus

When you meet someone to resolve a conflict, you first have to confess your part of the problem. Then, you need to listen for the other person’s hurt and perspective. We think we argue over ideas. But we actually argue over emotion. Any time there’s a conflict, somebody got his feelings hurt. Somebody felt abused. Somebody felt slighted. It’s not the ideas that cause the conflict. It’s the emotion behind the idea. Hurt people hurt people. The more people are hurting, the more they lash out at everybody else. People who aren’t hurting don’t hurt others. People who are filled with love are loving toward others. People who are filled with joy are joyful to others. People who are filled with peace are at peace with everybody else. But people who are hurting inside are going to hurt others. They’re going to lash out. If you want to connect with people, you must start with their needs, their hurts, and their interests. If you want to be a good salesman, you don’t start with your pro...